RETURNS AND CANCELLATIONS

Cancellation Policy

Order booked once, cannot be cancelled, unless cancelled within, One (1) hour of receipt of an order. No cancellations beyond the stipulated period of One hour shall be allowed. No amount shall be refunded. In such cases, if One Hour have elapsed from the date of the Order of Booking; full amount paid by the Customer will be deemed forfeited.

Return Policy

At Rustic Green products are manufactured using good quality materials. We carefully inspect each item prior to shipment. Our products are manufactured using high quality materials. Defects and variance in product must be brought to our attention within 24-48 hours of delivery. Issues not presented within 24-48 hours of delivery will not be considered and cannot be returned or exchanged. Most of our furniture is customized as per customer’s specifications. Custom made orders begin taken to production immediately upon order and cannot be cancelled, changed, returned or refunded at any time.

You can return other Item within 24-48 hours of the item being delivered to you. Return requests are not accepted after 24-48 hours from the date of delivery.

WE ACCEPT RETURNS ONLY IN CASE OF

Difference: In case the item delivered to you is different from the original item ordered( wrong SKU).
Damaged: In an unlikely event that any product ordered is not received in good condition and is damaged beyond repair.
After opening the package if the goods are also found in damaged condition then you need to inform us/email the picture of the damaged product to us within 24-48 hours of receipt of the goods with order reference number at:- rusticgreendelhi@gmail Please take detailed pictures of the damage or issue so we can attend to it appropriately.
In rare cases furniture may get damaged in transport or reach you with some other quality issue. Rustic Green will arrange for repair or touch-up of any items in such case at your location at our expense, we shall evaluate the extent of damage and let you know if this can be easily fixed locally (minor/moderate damages) and shall send the required material and also bear the reasonable local carpenter cost Or, this needs to be replaced/returned by us (major damages).
Please save the packing material with you until we reach to an outcome, as you have to take care for the repacking of goods in case of replacement by us.
Returning of the product is not allowed in case of made to order pieces.
For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 5 mm difference), then our team will install bushes at the foot of that leg to balance the product better; in case the uneven leg is more than 5 mm, then we will take the item back to provide a replacement (or a repair) based on extent of change needed.
Products are sold on a non-return basis and unless damaged, different or incorrectly delivered cannot be returned (# refer to Delivery & unboxing /Eligibility of Return ).
All returns must receive prior approval of the Company.
Goods must be returned according to the Company’s procedure for return or replacement.

REFUND POLICY

If you are eligible for any refund, the same shall be given to you as per the following guidelines:

All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
Post receiving the products back to the warehouse, a refund shall be initiated within 7-8 days.
Refund will be initiated via NEFT, cash or by the way payment was originally made.
Depending on the orders, the processing charges might be deducted.